Other Information
Frequently Asked Questions
Code of Conduct
The Diapered Land of Oz (DLO) is committed to creating a respectful, inclusive, and safe environment for all attendees. By attending any DLO event, you agree to uphold the standards outlined in this Code of Conduct. Violations may result in immediate removal from the event without refund and, where applicable, referral to law enforcement.
This Code exists to protect our community and ensure every attendee feels welcome, safe, and respected. General Expectations - All attendees must be 18 years or older at the time of registration. - A valid Category B government-issued ID matching your membership application must be presented at check-in. - A DLO-issued wristband must be worn and visible at all times within the event space. - All activities must be fully consensual. No touching of another person or their belongings without explicit permission. - Discrimination, bullying, or harassment of any kind will not be tolerated. - Respect the venue, staff, and other attendees’ property. - No illicit drugs are permitted. Prescription medications must be in original packaging with a name-matching pharmacy label. - No weapons are permitted on site. - DLO staff reserve the right to deny entry or remove any attendee at their sole discretion. - All decisions of DLO staff are final. Consent, Privacy, and Behaviour - You must not photograph or film other attendees unless inside a designated photography area and with their explicit, prior consent. - All information about attendees, scenes, activities, or locations must be kept strictly private. - No public or online sharing of event content involving other attendees is permitted without written consent. - You may not attend as a journalist, researcher, or content creator without prior permission from DLO. - Do not attempt to sneak in guests. Entry is limited to vetted and ticketed attendees only. - Anyone found collecting information or media for outside purposes will be removed and permanently banned. - Sexual activity is not permitted in any shared or communal areas, including shared accommodation, spa, lounges, and breakout rooms. These spaces are intended to be social, inclusive, and non-sexual. Private rooms may be used for sexual activity, provided it remains consensual and respectful. Venue-Specific Policies - No diapers are allowed in the spa, per our hygiene policy. Nudity is not permitted—please wear swimwear, a towel, or a clean cover-up at all times. - Soiled diapers are not permitted in private or communal areas unless you have a verified medical need (contact us in advance to discuss). - Smoking and vaping are allowed only in designated outdoor areas. - Nudity is not permitted anywhere within the event space, including private rooms. Attendees must wear diapers, clothing, or appropriate coverage at all times. - Shared accommodation is designated as a quiet and non-sexual space. Please be respectful of others who may be resting or decompressing in those areas. Device & Bag Policies - DLO staff may search your bags or belongings at any time during the event for safety or policy enforcement. - Charging of personal devices is available in communal areas. Some rooms have power outlets prioritised for medical needs. Personal Property & Valuables DLO and any partnering organisations are not responsible for lost, stolen, or damaged property during the event. We strongly encourage attendees to leave valuables at home. If you do bring personal items, please keep them secure and do not leave them unattended. While we take reasonable steps to ensure a safe and respectful environment, the responsibility for your belongings rests with you. Accountability & Enforcement - If you witness a breach of this Code, you are expected to inform a DLO crew member. - Refusal to comply with staff instructions may result in ejection from the event. - Attendees removed for breaching this Code forfeit all fees paid, with no refund or compensation. - If you commit a criminal offence at a DLO event, your details will be passed to the appropriate authorities. By Attending a DLO Event, You Agree That: - You understand the expectations set out above, and consent to the terms. - You may be removed from the event at any time at DLO staff’s discretion. - You are responsible for your own behaviour and wellbeing. - DLO, its staff, and its partners are not liable for any incidental, indirect, or consequential damages resulting from your attendance.
Phone & Media Policy
To protect the privacy, dignity, and safety of our attendees, all forms of digital media recording—photography, video, audio, or otherwise—are strictly controlled at DLO events. Unless explicitly authorised in writing by DLO staff, attendees are not permitted to take or record any content at or during DLO Odyssey. We take this policy seriously. Violations may result in immediate removal from the event and a permanent ban. General Policy - Photography, videography, audio recording, and any form of digital or analogue media capture are not permitted in event spaces under any circumstance. - Outside of event spaces, no recording is permitted without the express consent of everyone involved. - Select events (such as opening or closing ceremonies or internal broadcasts) may be recorded or streamed by DLO staff only. These instances will be clearly marked with signage. - There may be clearly designated photography zones (e.g. photo booths). If you enter these zones, you consent to your photo being taken. No photos taken in these areas will be published unless explicit permission is given by all subjects. Consequences of Breach - Any unauthorised recording or posting of digital content will result in an immediate review by DLO staff. - Consequences may include removal from the event, revocation of membership, and a permanent ban from future DLO events. By Attending a DLO Event, You Agree That: - You will not record or capture media content of any kind without explicit permission from DLO. - You will comply with device declaration and security seal procedures. - You will respect designated photo zones and the consent of fellow attendees. - You understand the importance of this policy in protecting our community and agree to its enforcement.
Privacy Policy
Welcome to The Diapered Land of Oz ("DLO", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely, respectfully, and in accordance with Australian privacy standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website or services. Information We Collect Personal Information
We may collect personal details you provide directly to us, including but not limited to: - Full name - Email address - Billing and payment information - Event registration details - Dietary or accessibility requirements We collect this information when you: - Apply for DLO membership - Register for an event - Contact us via our website or support channels - Sign up for our newsletter or mailing list Usage Data
We may automatically collect non-identifying technical information, such as: - IP address - Browser and device type - Operating system - Pages visited - Time and date of site visits - Referring URLs Cookies and Tracking
DLO uses cookies and similar technologies to improve your experience on our website. Cookies are small data files stored on your device that help us remember preferences and analyse site performance. You can manage or disable cookies in your browser settings. How We Use Your Information We use the information we collect for the following purposes: - To manage your DLO membership - To process event registrations and payments - To communicate with you about upcoming events, changes, and community news - To provide customer service and support - To improve our website and user experience - To comply with legal obligations and venue requirements How We Share Your Information We will never sell your personal information. However, we may share your data in the following circumstances: - With Trusted Service Providers: Such as payment processors or platforms we use to manage events and registration. - Legal Compliance: If legally required (e.g. court orders, public safety concerns). - In Case of Business Changes: If DLO undergoes a structural change (e.g. merge or closure), relevant data may be transferred in accordance with applicable privacy laws. Data Security We take your privacy seriously. DLO implements appropriate security measures—digital and physical—to protect your personal data. However, no online system is 100% secure, and we cannot guarantee absolute protection against data breaches. Your Rights and Choices You have the following rights with regard to your personal information: - Access – You may request a copy of the personal data we hold about you. - Correction – You may request updates or corrections to your information. - Deletion – You may request that we delete your data, subject to legal or operational exceptions. - Marketing Opt-Out – You may unsubscribe from newsletters and updates at any time via the link in any DLO email. Data Storage & International Transfers While DLO is based in Australia, some of our service providers may store or process data overseas (e.g. secure cloud platforms). By using our services, you consent to the secure transfer of your information where necessary. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it regularly. Cookie Policy We use the following types of cookies on our website: - Strictly Necessary Cookies – Enable essential site functionality. - Functionality Cookies – Help remember your preferences (e.g. display settings). - Performance Cookies – Help us understand how visitors use our site (anonymised). - Third-Party Cookies – Used by platforms that power ticketing, payment, or analytics. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us through our Contact page.
Refund Policy
We understand that sometimes plans change, and we aim to be as fair and transparent as possible with refunds. The following refund policy applies to all ticket and accommodation purchases for DLO Odyssey events: - Cancellations made more than 30 days before the event start date are eligible for a 100% refund. - Cancellations made more than 14 days but less than or equal to 30 days before the event are eligible for an 80% refund. - Cancellations made 14 days or fewer before the event start date are not eligible for a refund under any circumstance. All refund requests must be submitted in writing via email to the DLO team. Refunds will be processed to the original payment method and may take up to 10 business days to appear, depending on your bank or payment provider. Please note that tickets are non-transferable and may not be resold.